GENERAL TERMS OF USE

This website has been created as part of our Company's efforts to enrich and improve services by utilizing new means of communication and offering better package deals and trips to meet your needs and desires.

The website www.acadimosholidays.com (hereinafter "website") is owned by the Company Acadimos Holidays Ltd (hereinafter "the Company" or “Us”). The use of this website is subject to the following General Terms of Use, which the visitor / user is required to read carefully and accept unconditionally before visiting / using the webpages and/or services of www.acadimosholidays.com. Please note that any access and/or use of the Website www.acadimosholidays.com shall constitute an unconditional acceptance of the following General Terms of Use.

The Statement on Personal Data Protection attached hereto describes the data collection policy of the Website www.acadimosholidays.com and the use of such data by us. The Statement on Personal Data Protection refers exclusively to the personal data provided to us by you in the process of making reservations through the Website.

Terms of Use

Products - Services
'Products' and / or "Services" means the organised excursion packages, organized travels, hotels, tickets and other travel services of the Company.
All sales of products / services and all advertisements contained in the Website are subject to these Terms of Use. Promotional offers and prices are valid for a limited and specified time only. Prices and promotions are subject to change without notice.
Content
The presentation of products and services is based on information supplied by third party vendors (hotels, airlines, etc.). Any difference between stated and actual information may be due to changes in the characteristics of products / services by the supplier which were not reported promptly to the Company.
The Company has made every effort to ensure that the information contained in the Website is complete, accurate and up-to-date. However, we cannot rule out the occurrence of typographical or technical errors in prices and product features or the sudden modification of such prices and features by their respective vendors. Therefore, we shall in no event be liable for any discrepancies in the characteristics of products and/or services supplied by third party vendors.
In any event, the Company shall not be liable for the accuracy of information provided on the website or for typographical and technical errors, including errors as to the availability and price of reservations. Furthermore, the Company does not warrant or represent that the use of the Website will be uninterrupted and/or free from errors or that the website will not be infected by viruses. The Company shall in no event be liable for any damage caused by the use of information available on the Website or products displayed therein.

Amendments
The Company reserves the right to amend and/or these General Terms of Use at any time. All amendments/modifications to these Terms of Use shall take effect immediately from the time of their notification to the users/customers, which may be given by any means including, without limitation, the publication of new General Terms of Use on the website. Any use of the website following such modifications shall be deemed to constitute an unconditional acceptance of said amendments/modifications by the user. The Company may, at any time, amend, suspend or discontinue any section or partial function of the website.

Reservations
Before completing any reservation or transaction through our reservations system, you must read and unconditionally accept the terms of participation and any special terms included in any product and service offered, as well as these General Terms and Conditions. If you do not accept these conditions, you may not use or access the website or enter into transactions in relation to the products and/or services.
You must have a Guest account in order to access certain parts of the website and to make online purchases of products and services. Only licensed and registered customers may access said specific sections of the website. To create a user account, you must complete the registration process by providing us with valid, complete and accurate information as instructed by the form you are required to fill out at the time of registration. When you register to purchase products or services through the online system, you agree to submit valid, complete and accurate information and promptly update such information if necessary. If the Company considers such information to be inaccurate, outdated or incomplete, it reserves the right, but not the obligation, to suspend or terminate your access to the website or the purchase of products and services and / or to seek reliable and accurate information.
The user is solely responsible for all activities recorded in his/her account and should always ensure that he/she has logged off his/her account at the end of each session. If using a shared computer or a computer which may be accessible to more than one person, the user should follow all relevant instructions in order to ensure that he/she has been properly disconnected and has logged off from the website and the computer system he/she is using, so that others may not access his/her account.

Intellectual Property
All intellectual property rights pertaining to the contents of the website are owned by the Company and/or their respective owners. The contents of the website are used by the Company pursuant to the rights of ownership and/or use lawfully owned by or granted to it. The publication, reproduction, use, or transmission of texts, images, graphics, logos, and any code without the written permission of the Company is expressly prohibited. All aforementioned content of the website is intended for personal information and use only. You agree to use this website for lawful purposes only. The Company reserves the right to use for its own reasons and/or publish any material (texts, pictures and information) to be placed on the website. The Company reserves the right to record registrations on the website or to reject them.

Trademarks and distinctive features
All names, logos and images identifying Acadimos Holidays are protected trademarks and / or distinctive features of the Company. Third party trademarks and distinctive appearing on our website belong to their respective owners.

External connections (Links)
The Company has no control over the availability, the content, the data protection policy, the quality and the adequacy of services provided by third party websites to which the Company provides links, hyperlinks or advertising banners. Therefore, for any problem arising during the visit / use of such third party websites, the user must refer directly to the respective websites, which bear the entire responsibility for the services they provide. The Company shall in no case be deemed to endorse or accept the contents or services of the websites to which it links. Embedded videos and Google maps are external links and are subject to the foregoing.
Transactions - Online Payment
The Company employs Eurobank’s modern, comprehensive and reliable service for online credit card payments. Credit card payments are processed through the relevant service of Eurobank, employing SSL protocol with 128-bit encryption, for safe online transactions. Thus all your personal information, including your credit card number and your name, is encrypted so that it cannot be read or modified during its transmission to Eurobank’s website. The Company does not in any way store credit card details (credit card number and other data).

Software
The software on which the website is based has been designed and thoroughly tested at every stage of production. However, the Company shall not be liable under any circumstances for any damage caused to your computer or your files by using the software. Consult your network administrator before installing any software on your computer.

Entire agreement - Applicable law
The user unconditionally agrees and accepts that all the terms and provisions of these General Terms of Use are fundamental and essential. The invalidation or inapplicability of one or more provisions of these General Terms of Use, shall not affect the validity of the remaining provisions, which shall remain in full force and effect. These Terms of Use are governed by Greek law and interpreted and implemented in accordance with Greek Law. For any dispute arising between the Company and the user from the use of the website or from these Terms of Use, the courts of Athens, Greece shall have exclusive jurisdiction.

Privacy Policy - Privacy Statement
The Privacy Policy for the use of this website is described below. This policy is accompanied by a section of "Frequently Asked Questions” which are available on the internet. If you have any questions not covered in the Frequently Asked Questions, please do not hesitate to contact us at the following address: Acadimos Holidays, 56 Panepistimiou Str., 10678, Athens, or tel. (+30) 210 3805211.
The Company is based in Athens, Greece, and respects the personal information of every individual visiting the Company’s website or responding to interactive advertising contained in the website and other media.
The Company will use your personal information primarily to provide you with services you have requested and secondarily to improve its services to you.
Your personal information may be stored or processed by the Company in your country of residence or any other country in which the Company is established. The Company shall ensure that any transfer of information outside your country of residence will be in accordance with applicable law for personal data protection.
In each of the cases mentioned above the procedure laid down in Law 2472/1997, Law 3471/2006 and decisions and instructions of the Authority for the Protection of Personal Data as well as Law 2819/1000, Law 2774 / 1999, PD 207/1998 and 79/2000 and the EU Directives 95/46/EC 97/66/EC and in particular rights relating to information, access and reputation shall apply and you will have a right of refusal, opposition, rectification and / or provisional remedies. If you wish to confirm, modify or delete your personal information held by the Company, please contact the Company, 56 Panepistimiou Str., 10678, Athens, or tel. (+30) 210 3805211.
Changes in our Privacy Policy
The Company reserves the right to update or amend these terms of Privacy Policy at any time. The Company will notify you about significant changes or modifications to the privacy policy by posting a relevant notice our web site. Please check regularly for any changes in the content of this Privacy Policy.
Cookies
What is a cookie?
Our website makes use of cookies. Cookies are a compilation of information in plain text, which is transferred from a website to the relevant browser file on your computer’s hard disk, so that that particular website may "remember" who you are. The cookies help a website organise its content so that search results are returned very quickly. Most major websites use cookies. The cookies cannot by themselves be used to recognize you.

Cookies are used:
• To identify you as a unique visitor (using a number – you are not recognized personally) when you log back into our website.
• To customize the content or advertisements according to your preferences, or to avoid the repeated occurrence of the same advertisements.
• In order to collect anonymous statistical data, which allows us to understand how users use our website and to improve the structure of our website. During such use of cookies, you cannot be personally identified.

Cookies from other websites
Other websites may provide cookies via our website. Such cookies are used for the following purposes:
• To display advertisements through our site and track whether these advertisements are selected by users.
• To control the frequency of viewing an advertisement.
• To adapt the content according to your preferences.
• To count anonymous users of the website.
• To provide security in “shopping baskets” or purchase transactions.

Web Beacons
Some of our Web pages may contain electronic images known as Web Beacons (or otherwise clear gifts) that allow us to count the number of visitors to those pages. The Web Beacons collect only limited information which includes a number of cookies, the date and time when the page was displayed and a description of the page that hosts the Web Beacon. We may also host Web Beacons from third party advertisers. These signals do not contain personally identifiable information and are only used to monitor the effectiveness of a particular advertising campaign.
Disable and Enable Cookies
You may accept or decline cookies by modifying the settings of your browser. You may, however, not be able to use all the features and services of the website if cookies are disabled. It is possible, if desired, to be alerted before a cookie is accepted on your hard disk. To activate this function, please refer to the instructions of your browser.
Security
The General Information and Personal Data collected by the Company, is stored on secure servers. Such secure servers are protected by firewalls and other ordinary security measures. Secure servers are not generally accessible by unauthorized persons or third parties, but they could become accessible in the event of a security breach. No security system is impenetrable. The Company must take reasonable steps to safeguard the information as of the moment the Company receives it. The Company has no control over the safety of other electronic devices and instruments that you may be using and therefore shall not be liable in the event of disclosure or interception of information before it is received by its servers.

 

GENERAL TERMS OF PARTICIPATION IN ORGANISED TRAVEL
Under Presidential Decree 339/1996, pursuant to Directive 90/314/EEC
Please read the following General Terms of Participation governing the responsibilities and obligations of the Customer (hereinafter “the Traveler”) who participates in organized travel (a package of transportation services and lodging for at least one night) and the Travel Agent (hereinafter “the Company”), which sells packages organized by the Company itself or another organizer. The Traveler, the members of his/her family, persons traveling with him/her and any persons who participate through companies, clubs, schools or other entities who are financially covered by the Traveler and have authorized him/her to sign them up for an organized travel package, as of their participation to the organized travel package automatically and unconditionally accept and agree to abide by the program/timetable of the organized travel package and the following General Terms of Participation, which are in accordance with P.D. 339/1996, which they have carefully read and fully understood.

1. ORGANISER - TOURIST AGENCY
Our Company is a member of the Hellenic Association of Tourist and Travel Agencies (HATTA), and has the relevant Special Permit from the Greek Tourism Organisation. Our Company organizes trips, either alone or in conjunction with other travel agencies, which it sells alone or offers for sale through other travel agencies, and acts as an intermediary between clients / Travelers and various service providers the Company employs to organize trips (transport companies, airlines, hotels, travel agencies, etc.), over whom the Company has no direct control.

2. REGISTRATION - PARTICIPATION IN ORGANIZED TRAVEL
Registration for an organized travel package and reservations are made by visiting our offices or the offices of our partners, by post, fax, e-mail and telephone and under the following conditions: a) a deposit or the full value of the organized travel package shall be paid at the time of booking, as required for each individual package, either in cash or via credit card or bank transfer to the bank accounts of the Company, and b) the Traveler and the persons represented by him/her shall unconditionally accept these General Terms of Participation. In any event, as of the payment of the deposit, the Traveler shall be deemed to have unconditionally accepted the present General Terms of Participation.
In order for the Traveler to validly register for an organized travel package, the particular travel package with dates of departure and return and any other distinguishing features must be specified on the receipt issued for the payment of the deposit, which shall constitute a binding travel contract (contract of sale). The Traveller obtains the right to participate to the organized travel package by and as of the time of full payment of the entire value thereof and of any surcharges at least ten (10) days prior to departure. Any failure to fully pay the total value of the travel package at the specified time, shall give the Company the right to cancel the reservation and claim cancellation fees, pursuant to the following terms of cancellation. The Traveler, who also represents his/her family or group, has an obligation to inform all fellow Travelers represented by him/her on the details and the terms and conditions of travel. Persons participating to the organized trip through a third party have the same obligations as the person who registered them for the trip and the Company may supply them with any relevant information on the trip. Telephone or other reservations which are not validated within forty-eight (48) hours by the payment of the relevant deposit do not bind the Company to reserve places in the organized trip.

3. TRAVEL PACKAGE PRICES - CHARGES etc.
Travel package prices listed in the Company’s price lists / brochures in force from time to time, are calculated on the day of issue of the price list / brochure, based on the cost of the services of each trip, the fares / surcharges in force, taxes and other expenses, the exchange rate of foreign currencies against the Euro and any other cost factors. The Company, having exhausted every possibility of forecasting, reserves the right to adjust prices when the above cost factors change due to unforeseen increases in taxes, tariffs, foreign exchange, fuel, etc., up to twenty (20) days before the date of departure. If for these reasons the price of the trip increases, the Traveler is entitled to a) accept a proportionate increase in the price of travel or b) cancel their participation if the increase exceeds 10% of the trip, and receive a refund of the monies he/she has paid. Child rates may vary from the offer of free accommodation without meals in hotels and ships, to a small discount (for children aged 2-12 only when accompanied by two paying adults sharing the same room / cabin).

4. DUTIES - RESPONSIBILITIES OF TRAVEL AGENCY (COMPANY)
The Company is under an obligation to coordinate and execute in the best possible way the travel packages it distributes to Travelers, mediating between Travelers and all third party providers of services included in the travel package (transportation professionals, hotel owners, agents, etc.), but has not and cannot have direct control over and/or any form of liability for the services provided by said providers. The Company shall not be liable for any mistakes or omissions of third parties and their collaborators, any irregularities in the provision of services and unforeseen events such as cancellations, delays or rerouting of any means of transport (airplanes, ships, cars, trains, etc.), the exclusion ("embargo") of geographical areas, strikes and other such events. The Company (Travel Agency) shall not be liable for any delays of chartered or routed aircraft. For this reason, i.e. the possibility of short or long delays due to technical, meteorological or other reasons, customers - Travelers should not schedule appointments, tasks or visits on flight days.
The Company is unable to foresee or control circumstances which are outside its sphere of influence and may result in cancellation of the trip or losses due to non-performance or improper performance of the agreed services of travel. Typical examples of such cases are: strikes, accidents, diseases, epidemics, organic disorders due to local conditions, altitude, climate, due to meals not included in the travel program/timetable or inadequate hygiene due to exogenous factors, injuries or hardships due to wars, coups d’ etat, terrorist acts, hijackings, earthquakes, weather conditions, fires, epidemics, toxic contamination and/or any other emergency or force majeure. In such cases, the Company is not liable to compensate any damage caused, but will make every effort to support and take care of the Travelers by any means possible, without such effort implying the assumption or acceptance of any liability or obligation on the part of the Company for covering the relevant extraordinary expenses, which shall be covered, as in cases of force majeure, by the Travelers themselves. Reasonable complaints during the trip must be reported immediately, on the spot to the trip escort (or, in the absence of such person, to our office) and to the provider of the relevant service in writing. If the problem is not resolved locally, the Traveler must complain in writing within ten (10) days of his/her return from the trip for any omissions or improper performance thereof, presenting all evidence in support of his complaint. The Company reserves the right to not respond to letters of complaint sent after that period.
After the departure of the Traveler, in the event that any loss or damage occurs due to non-performance or improper performance of any services of the travel package, compensation shall be limited to the level provided for by international conventions binding on the country and governing such services. Compensation due to non-performance or improper performance of the services of the travel package, is limited to twice the value of the per person price of the journey.
Minimum total participation for all tours is twenty (20) persons (adults). If such number is not achieved, the Company reserves the right to cancel the trip. In the event of such cancellation, the Company must inform Travelers at least seven (7) days before the trip and return all monies paid, and shall have no further obligation towards them.
Services not specified in the travel package programs/itineraries or listed as optional, are either not offered at all by the Company or shall be available at an additional cost to be charged on top of the listed price, if the provision of such services is ultimately possible. The Company shall bear no responsibility for any optional events / trips arranged during the journey by local travel agents.
The final configuration of the trip, services and prices shall be those listed in the contract of sale (receipt for Payment of travel package), which is signed and accepted by the Traveler. The final route plan is the one that Travelers receive and accept with the travel documents, a few days before departure.

5. TRAVELER DUTIES-RESPONSIBILITIES
Participation in group travel requires appropriate social behavior and therefore it is necessary that Travelers fully comply with the trip program/timetable and the instructions of escorts and/or guides, and that Travelers arrive at meeting locations and any events/services included in the timetable (flights, transport, guided tours, excursions, meals etc.). Any delay or lack of punctuality on the part of the Traveler may result in him/her missing the excursion, transportation or other service, without being entitled to any compensation or refund for services that were not provided. In such case, the Traveler shall rejoin the team at his/her own responsibility and expense. The Company will make every effort to assist him/her in rejoining the team. You should arrive at airports and seaports at least two (2) hours before your departure. If no escort is provided for the trip, the Traveler must check on location his/her next flights with the airline and to confirm at what time and from which airport and terminal his/her flight departs. Missing any means of transport in the travel package due to the Traveler’s delay, results in him/her missing the entire trip, if the Traveler fails to rejoin, with the organizational assistance of the Company but at his/her own expense, the rest of the group. Moreover, in this case, the Traveler shall not have a claim for refund of any monies paid for the trip.
If a Traveler discontinues his/her trip by his/her own decision and separates him/herself from the group, he/she shall not be entitled to any further service or compensation and the responsibility and costs of any transportation, separate from the group, shall be borne exclusively by the Traveler. Likewise, the Company shall not be responsible for the services of a package, which were not provided to the Traveler due to his/her negligence or responsibility or due to his/her illness. If the Traveler is unable to participate in the trip, for which he/she has already paid a deposit or full payment, he/she may assign the reservation to another person who qualifies to participate in the travel package, no later than five (5) working days before departure, while in particular for sea travel that period shall be ten (10) working days prior to departure. In the event that there is any outstanding balance regarding the travel package price or any additional costs, the transferor and transferee shall, as of the time of the transfer, be jointly and severally liable against the Company for the payment of the relevant amount. Specifically in the case of air carriers, it should be noted that it is not possible to change the name of the passenger. If possible, existing reservations will be cancelled and new places reserves. The Company assumes no liability in the event that the reservation a new place is not possible. Τhe resulting mandatory cancellation shall be made in accordance with the conditions of cancellation laid down in these General Terms of Participation.

6. TOURS - EXCURSIONS - MUSEUMS
On Christmas, New Year, Carnival and Easter trips, any visits to museums and/or archaeological sites may not take place or may take place on a day other than the scheduled day, due to holidays and/or closure of such sites. The price of the tour does not include museum or archaeological site entrance fees, unless otherwise indicated in the trip program/timetable.

7. HOTELS - LODGINGS / SHIPS AND OTHER MEANS OF TRANSPORT
All lodgings used by the Company are in possession of a legal and valid license as required by the competent authorities of the host country. Their selection is based on criteria such as their location and the services they offer, combined with the best possible price for their respective category as it appears on the description of each trip. Hotel categorization is consistent with the categorization of the national tourist organization of the country where they belong. However, as there is no single internationally accepted criterion for classification, variations between different hotels, even in the same category, should be reasonably expected. The rooms in most hotels around the world are designed to accommodate two beds or a semi-double. Therefore, triple rooms are actually double rooms with an extra bed. Such triple rooms usually aren’t very comfortable and the extra bed may be smaller than normal or may be a folding couch or camp bed. The rooms are usually allocated by the hotel between 13:00 to 15:00 (pm) and are available to occupants until 12:00 (noon) on the day of departure. If the Traveler wants to enter the room earlier or depart later, he/she shall pay the relevant charges directly at the hotel. In the case of individual travel, in the event of a late arrival to the hotel (i.e. after the scheduled day or time of arrival of the Traveler), and if the Traveler has failed to inform the hotel and our Company accordingly, the hotel has the right to cancel the reservation and allocate the room to other persons for the entire reservation period, if so requested by such other persons. In case of overbooking on the part of the hotel, the Company will make every reasonable effort to resolve the issue, in accordance with applicable host country rules. On trips within Greece, where transportation is by coach, the seats are allocated in order of registration and cannot change during the trip. Conversely, on coach trips abroad, seats change daily. The duration of a day-long visit / excursion shall be no more than eight (8) hours in total, such duration to be calculated from the time of departure from the hotel until the time of return to the hotel. The duration of a half-day visit / excursion shall be no more than four (4) hours such duration to be calculated from the time of departure to the time of return to the hotel.
It is made known in advance and explicitly agreed that airlines may for their own reasons occasionally hire airplanes of another airline. This event does not constitute grounds for cancellation of the trip by the Traveler. Changes in flight schedules and the types of aircraft may be made by an airline at any time for operational reasons which are beyond our control.

8. Passports, Visas & Health Regulations
All participants in tours abroad who are Greek nationals must hold a new passport issued in the year 2006 or later. In member countries of the Schengen Agreement you can also travel with new type identity cards. The Company recommends that you travel with a passport which is valid at least until your planned date of return. For some destinations you are required to hold a passport which expires at least 3, 6 or 12 months after your planned date of return. The time limit for timely issue of a visa and compliance with any health formalities, if and when required, has been taken into account in calculating the registration period for each trip.
The validity of all personal travel documents (passport, identity card) is the responsibility of the Traveler, and no responsibility shall be assumed by the Company. Particular attention is needed in the case of underage Travelers, who must necessarily be issued with travel documents / passports.
Nationals of any country other than Greece, i.e. persons who hold non-Greek passports, must notify the Company in writing and personally check with the consular authorities of their country of origin and the countries they intend to visit, in order to find out whether they need an entry visa or any other documents for the countries to or through which they will travel, and for re-entry to Greece or the country where they departed from.
Any failure to ensure the timely issuance or endorsement of your travel documents does not constitute grounds for cancellation of your participation in the trip without cancellation fees being charged.
The Company provides all information on tours to parts of the world, where the World Health Organization recommends or requires medical treatment (vaccination or taking medication). However, due to the confidentiality of each Traveler’s personal medical data, the Traveler him/herself is solely responsible for inquiring the relevant health authorities for the most relevant and accurate information.

9. INSURANCE
The Company has an insurance policy for Professional Civil Liability covering a) any claims by Travelers resulting from non-performance or improper performance of a travel package, and b) in the event of insolvency or bankruptcy, the obligation of reimbursement of monies paid and the repatriation of Travelers. The number of the insurance policy contract and the details of the insurer are included in the contract signed between the Company and the customer/Traveler. A copy of said insurance policy contract may be provided to the customer/Traveler upon request.
Moreover, all participants in the Company’s organized trips may arrange optional additional life and personal accident travel insurance. Moreover, in the event that the Traveler becomes ill during a trip within the European Union, we recommend that you contact your national insurance authority to obtain the European Health Insurance Card.

10. BAGGAGE
Baggage is delivered to the carrier and collected at their owner’s own responsibility and care, regardless of whether they are accompanied by representatives of the tourist agency. In the event of damage or loss of baggage, IATA Regulations for aircraft and relevant international treaties for each means of transport and hotels shall apply, and responsibility, in such case, is limited according to said international treaties. Our Company assumes no responsibility whatsoever for baggage contents.
Regardless of the type of travel (air, sea or coach) the Company shall only pay for the transportation and porterage of one regular size suitcase weighing no more than 20 kilograms for each customer/Traveler, unless otherwise specified. In addition to the main baggage, participants may also hold during their travel a small handbag, the dimensions of which shall not exceed 50 x 40 x 25 cm (length / height / width respectively). In cases where the Traveler has overweight baggage or more baggage items than specified above, the airline or accommodation lodgings may impose additional charges which shall be borne by the Traveler and shall be paid by him/her on the spot.

11. CANCELLATIONS
In the event of an untimely cancellation by the Traveler, cancellation fees are due. Any cancellation made within the last 21 days preceding the start of the journey shall be considered untimely, unless otherwise specified in the trip description. Cancellations may only be given to the Company in writing and regardless of registration date and departure of the tour and are subject to the following charges per person (if you cannot transfer the reservation to another person):
• Earlier than 21 days before departure, 20 euros for travel in Greece and 40 euros for travel abroad per person, for administrative costs.
• Between 20-14 days before departure 40% of the travel package value shall be withheld by the Company.
• Between 13-7 days before departure 60% of the travel package value shall be withheld by the Company
• Between 6 days before departure up to departure date (no show) 100% of the travel package value shall be withheld by the Company.
• For cruises different cancellation conditions for each trip-cruise apply, in accordance with τηε contractual terms of each provider.
• For personal / individual travel different conditions of cancellation apply, in accordance with the terms of each airline fare and the cancellation policy of each hotel.
Charges are incurred irrespective of the time of registration or whether the relevant amounts have already been paid by the Traveler/s. If one of two persons staying in a double room cancels his/her participation, and if the cancellation fee due is not equal to 100% of the total cost of the trip, in addition to cancellation fees, the remaining Traveler must pay the room price difference, as he/she will necessary stay in a single room.

12. DISPUTE SETTLEMENT
The contract between the Company and the Traveler is governed by Greek law. The Company and the Traveler undertake to resolve in good faith any dispute that may arise during the implementation of the organized travel contract. In the event that such efforts fail, the Parties agree to refer the dispute to the Amicable Dispute Settlement Committee of HATTA and to seek its mediation. If amicable settlement is not achieved, the Courts of Athens shall have exclusive jurisdiction over the dispute.